WordPress Issues: Blank White Pages

If a WordPress site is loading a blank white page, this is generally caused by an issue with a WordPress Theme or WordPress Plugin.

To see if this is an issue with a plugin or theme, the first thing to try would be disabling the plugins or themes.

To do this, open FileManager via cPanel.  Navigate to /public_html/wp-content and first rename the Plugins directory to something like plugins-old.  Try refreshing the site, if it loads, there is an issue with one of the plugins that is installed on the account.

If it still does not load, try renaming the Themes directory (themes-old).  If it was not caused by a plugin, then it will be a theme issue.

If the themes and/or plugins have updates available, I would then suggest that the client logs into their WP-Admin area and update the themes/plugins.  (Note: the themes and plugins directories will need to be renamed back to their original names in order for the client to run updates).

If updating has not fixed the issue, then the theme or plugin that is causing the issue will need  to be narrowed down so that the client can be advised that they will need to contact the developer of the theme/plugin to have the issue resolved.   This can be done by navigating to either /public_html/wp-content/plugins or /public_html/wp-content/themes and renaming each individually.  If there are a high number of plugins/themes you an advise the client on how they can rename the different themes/plugins to test.  It is also good to let them know that if there are plugins or themes that they are not using, they should be disabled/removed.